SFTP Login Failures for ed25519 key-based authentication only in all regions

Incident Report for Files.com

Resolved

We resolved an incident on the Files.com platform that caused SFTP logins using ed25519 SSH keys for authentication to fail.

This incident impacted a small portion of users on our platform. Only SFTP, and only key-based logins using ed25519 keys were impacted by this incident. No other services or authentication types were effected.

This incident occurred between from 17:13 UTC on 6/4/26 and 15:12 UTC 6/5/26, and was fully resolved by a code deploy.

We will provide a detailed postmortem and RCA for this incident.

Posted Jun 05, 2026 - 08:00 PDT