Resolved - All services have been restored and are operating normally. We identified that there were intermittent connection and performance issues. As of 3:15am PT, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.
Mar 3, 03:58 PST

Resolved - At 8:57am UTC, our monitoring systems detected a major outage in accessing the Files.com service. Our engineers immediately responded and had the system fully operational by 9:15am UTC. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.
Feb 23, 00:57 PST