All services have been restored and are operating normally. We identified that there was a connection issue across our service, and as of 10:36am PT, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.
Oct 8, 10:45 PDT
We have identified the cause and are working to implement a fix. Impacted services may experience intermittent failures during this period. We will post an update as soon as all services are restored to normal, and continue to monitor to confirm resolution. If you need additional assistance, please do not hesitate to contact our Customer Success team by email, chat or phone. Thank you for your patience.
Oct 8, 10:43 PDT
We are actively investigating SFTP connection issues on the Files.com. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Success team by email. Thank you for your patience.
Oct 8, 10:38 PDT