All Systems Operational
Core Services / API Operational
90 days ago
99.94 % uptime
Today
Web Interface Operational
90 days ago
99.94 % uptime
Today
FTP/FTPS Operational
90 days ago
99.93 % uptime
Today
SFTP Operational
90 days ago
99.89 % uptime
Today
WebDAV Operational
90 days ago
99.93 % uptime
Today
Background Jobs, including Sync and Webhooks Operational
90 days ago
99.94 % uptime
Today
Remote Server Integrations (Sync and Mount) Operational
90 days ago
99.11 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Resolved - All services have been restored and are operating normally. We identified that there was a connection issue across our service, and as of 10:36am PT, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.
Oct 8, 10:45 PDT
Identified - We have identified the cause and are working to implement a fix. Impacted services may experience intermittent failures during this period. We will post an update as soon as all services are restored to normal, and continue to monitor to confirm resolution. If you need additional assistance, please do not hesitate to contact our Customer Success team by email, chat or phone. Thank you for your patience.
Oct 8, 10:43 PDT
Investigating - We are actively investigating SFTP connection issues on the Files.com. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Success team by email. Thank you for your patience.
Oct 8, 10:38 PDT
Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021
Postmortem - Read details
Oct 7, 09:01 PDT
Resolved - Files.com received reports of intermittent SFTP upload errors to the London servers from certain customers.
Oct 5, 01:30 PDT
Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.