All services have been restored and are operating normally. As of 7:15 AM, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email or phone. Thanks for your support while we resolved this issue.
Aug 15, 07:23 PDT
We are actively investigating an issue with Outbound SFTP and FTP in the Frankfurt and London data centers. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Success team by email. Thank you for your patience.
Aug 15, 07:01 PDT