All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Services / API Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
99.99 % uptime
Today
FTP/FTPS Operational
90 days ago
99.98 % uptime
Today
SFTP Operational
90 days ago
99.97 % uptime
Today
WebDAV Operational
90 days ago
99.98 % uptime
Today
Background Jobs, including Sync and Webhooks Operational
90 days ago
100.0 % uptime
Today
Remote Server Integrations (Sync and Mount) Operational
90 days ago
100.0 % uptime
Today
Files Tools ? Operational
90 days ago
100.0 % uptime
Today
USA Region ? Operational
90 days ago
100.0 % uptime
Today
Canada Region Operational
90 days ago
100.0 % uptime
Today
Australia Region Operational
90 days ago
100.0 % uptime
Today
EU (Germany) Region Operational
90 days ago
100.0 % uptime
Today
UK Region Operational
90 days ago
100.0 % uptime
Today
Japan Region Operational
90 days ago
100.0 % uptime
Today
Singapore Region Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 14, 2024

No incidents reported today.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024
Major Partial Outage – All Regions - FTP, SFTP, WebDAV, and the legacy ExaVault API
Postmortem - Read details
Sep 10, 15:35 PDT
Resolved - We have resolved a major partial outage of SFTP, FTP, WebDAV, and the legacy ExaVault API in all regions.

This outage only affected SFTP, FTP, WebDAV, and the minimally implemented ExaVault API. Other services were not impacted.

This incident occurred between the times of 3:08am and 4:09am Pacific Time.

We are compiling a Root Cause Analysis that we will post here.
Sep 10, 04:19 PDT
Identified - We have identified the issue that is causing a major partial outage of SFTP, FTP, and WebDAV in all regions, and we are working to resolve it.
Sep 10, 04:11 PDT
Investigating - We are investigating a major partial outage of the Files.com service in all regions.
Sep 10, 04:00 PDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
FTP, SFTP, and WebDAV Only: Elevated Error Rates
Postmortem - Read details
Sep 10, 15:45 PDT
Resolved - We have resolved an incident causing elevated error rates on the FTP, SFTP, and WebDAV services on Files.com in all regions. This incident did not impact other network services such as our API, AS2, or any others. This incident occurred between the times of 8:31am and 8:40am Pacific Time.

We are compiling a final Root Cause Analysis for this incident, which we will post here when it is complete.
Sep 5, 08:30 PDT
Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

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