All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Services / API Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
FTP/FTPS Operational
90 days ago
99.96 % uptime
Today
SFTP Operational
90 days ago
99.99 % uptime
Today
WebDAV Operational
90 days ago
99.99 % uptime
Today
Background Jobs, including Sync and Webhooks Operational
90 days ago
100.0 % uptime
Today
Remote Server Integrations (Sync and Mount) Operational
90 days ago
100.0 % uptime
Today
Files Tools ? Operational
90 days ago
100.0 % uptime
Today
USA Region ? Operational
90 days ago
100.0 % uptime
Today
Canada Region Operational
90 days ago
100.0 % uptime
Today
Australia Region Operational
90 days ago
100.0 % uptime
Today
EU (Germany) Region Operational
90 days ago
100.0 % uptime
Today
UK Region Operational
90 days ago
99.98 % uptime
Today
Japan Region Operational
90 days ago
100.0 % uptime
Today
Singapore Region Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025
London Region Only: Elevated Error Rates and/or Performance Degradation To Network Services
Resolved - All services have been restored and are operating normally.

London only: We have resolved a performance degradation on Files.com affecting Files.com services in the London region.

This incident occurred between the times of 6:07 a.m. PST to 7:07 a.m. PST, but only in the London region.

If you previously moved any workloads to another region in response to this incident, you are cleared to move those regional workloads back to the London region.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Jan 18, 07:32 PST
Investigating - London only: We are investigating a partial network outage on Files.com affecting Files.com services in the London region.

This outage is only affecting our network gateway networking in the London region, and our Core Services are running correctly. At this time, we believe that all network services are currently up in our other regional locations.

If you have an urgent need to access Files.com via FTP, SFTP, or WebDAV, you should be able to immediately connect (and access your existing files and account) using the hostname of our USA region, which is app-us-east-1.files.com.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.
Jan 18, 06:45 PST
Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

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