Service Interruption due to database issue

Incident Report for Files.com

Resolved

All services have been restored and are operating normally. We identified that there was a database issue beginning at 7:58am PST. As of 8:15am PST, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.

Posted Feb 01, 2020 - 08:15 PST