All services have been restored and are operating normally.
We have resolved a situation causing delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.
Operations were delayed beginning at 4:20 a.m. Pacific and ending by 5:43 a.m. Pacific. All operations did successfully complete despite delays. Only a small number of customers were impacted by these delays.
This situation was only a delay of scheduled and batch processing and did not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.
We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.