On October 29th from 10:29 am PST until 10:36am PST, Files.com customers experienced considerably higher error rates for FTP, SFTP, and WebDAV requests. No other Files.com services, including the Files.com API, were impacted during this window.

This incident began when we deployed a new version of the software package we use internally that contains our FTP, SFTP, and WebDAV software. The root cause of this incident was that the internal tool that we use for deploying software had an edge case bug that resulted in deployment failure if a large number of deployments were performed during the same day. We quickly identified the issue and deployed a fix.

We have added additional testing around this scenario and do not expect this issue to recur.

We greatly appreciate your patience and understanding as we resolved this issue. If you need additional assistance or continue to experience issues, please contact our Customer Support team.