Connection Issues
Incident Report for

10-08-2021 Incident Report 

On October 8th, 2021, at 9:26 AM PST, detected issues with multiple system services.  Our investigation found that a new server that was deployed had a configuration issue.  The server was immediately taken offline and the system was returned to full operation at 10:36 AM PST. 

 Extensive review and testing has been conducted by staff to ensure this resolution, and we have already taken steps internally to prevent this issue from recurring in the future.   

 We greatly appreciate your patience and understanding as we resolved this issue. If you need additional assistance or continue to experience issues, please contact our Customer Success team.

Posted Oct 18, 2021 - 10:37 PDT

All services have been restored and are operating normally. We identified that there was a connection issue across our service, and as of 10:36am PT, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.
Posted Oct 08, 2021 - 10:45 PDT
We have identified the cause and are working to implement a fix. Impacted services may experience intermittent failures during this period. We will post an update as soon as all services are restored to normal, and continue to monitor to confirm resolution. If you need additional assistance, please do not hesitate to contact our Customer Success team by email, chat or phone. Thank you for your patience.
Posted Oct 08, 2021 - 10:43 PDT
We are actively investigating SFTP connection issues on the We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Success team by email. Thank you for your patience.
Posted Oct 08, 2021 - 10:38 PDT
This incident affected: Core Services / API, Web Interface, FTP/FTPS, SFTP, WebDAV, Background Jobs, including Sync and Webhooks, and Remote Server Integrations (Sync and Mount).