From 21:39 UTC to 21:56 UTC on 19 July 2025, Files.com customers experienced elevated error rates on certain Remote Server Integrations (Sync and Mount). All other platform services, including the Files.com Agent, continued to operate normally.
At 21:39 UTC, we released an update intended to simplify how our remote server integration engine chooses a backend server through which to route the connection. However, the update contained a defect that caused certain jobs to fail to select a backend server at all.
At 21:56 UTC, we rolled back the change, immediately restoring normal performance.
Full validation confirmed no residual impact.
We understand that many customers rely on Remote Server Integrations for time-critical workflows, and even a brief interruption is unacceptable. We apologize for the disruption and appreciate your continued trust in Files.com. If you have any questions, please reach out to our Support team at any time.