On October 18th, 2021, at 8:20 AM PST, Files.com was alerted to issues with SFTP logins for sites that had insecure ciphers fully enabled. We investigated and determined an update was the cause. The update was rolled back and the system was returned to full operation at 9:50 AM PST.
Extensive review and testing has been conducted by Files.com staff to ensure this resolution, and we have already taken steps internally to prevent this issue from recurring in the future.
We greatly appreciate your patience and understanding as we resolved this issue. If you need additional assistance or continue to experience issues, please contact our Customer Support team.