On August 5th, 2019, 11:22 AM PST the Files.com team received reports that the application was unable to allow files to be transferred up or down via all methods.
The cause was determined to be a bug in an update script that was being deployed to provide new functionality. This bug was not found during the rigorous testing that occurred prior to the approval for production deployment.
The update script was rolled back and the system was fully functional at 12:12 PM PST. All methods of transferring files up or down were verified as working successfully.
We greatly appreciate your patience and understanding as we resolved this issue. If you need additional assistance or continue to experience issues, please contact our Customer Success team.
Files.com has reviewed internal processes and has implemented several updates including better communications to customers, better coordination of changes and modifications to the change management pre-approval testing process to better mirror production systems.