FTP: Elevated Error Rates in USA and Germany regions only

Incident Report for Files.com

Resolved

We have resolved an incident causing elevated error rates on the FTP service on Files.com in the USA and Germany regions.

From 3:05pm to 3:15pm Pacific Time, some FTP uploads and downloads failed to transfer.

This incident only impacted a portion of new connections that were initiated between 3:05pm and 3:15pm. FTP connections established before the start of the incident were not impacted.

This incident only impacted FTP, and none of our other interfaces (API, Web, SFTP, AS2, etc).

This incident only impacted the USA and Germany regions.

The incident is fully resolved. We will post a full RCA to this Status Page when it is available.

If you have any questions, please contact our Support department at support@files.com or call (800) 286-8372 x 2

Posted Dec 06, 2024 - 12:00 PST