From 22:55 UTC on 7 July 2025 until 12:48 UTC on 8 July 2025 the “Upload Files” and “Upload Folder” buttons in the Files.com web interface did not respond when clicked. Drag-and-drop uploads, API uploads, and all other protocols continued to operate normally.
We deployed an update to our web interface intended to clean up an internal warning message. Unfortunately, that update removed the event handler that activates the file-picker dialog, rendering the Upload button inert. Because our automated tests and monitors did not exercise that specific UI path, the regression was not detected before release or by our monitoring systems. After customers reported the problem, we immediately rolled back the change, restoring normal operation.
We apologize for the inconvenience and frustration this incident caused. Our customers rely on Files.com for mission-critical workflows, and we did not meet that standard during this window. We are committed to learning from this event and preventing similar issues in the future.