Major Outage

Incident Report for Files.com

Resolved

At 8:57am UTC, our monitoring systems detected a major outage in accessing the Files.com service. Our engineers immediately responded and had the system fully operational by 9:15am UTC. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.

Posted Feb 23, 2021 - 00:57 PST