On August 28, 2019 at 9:15 AM Pacific, the Files.com team became aware of communication errors in the Files.com web interface. The cause was quickly identified, and a fix was implemented at 9:25 AM Pacific. We are continuing to monitor the results. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.