All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Services / API Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
99.99 % uptime
Today
FTP/FTPS Operational
90 days ago
99.99 % uptime
Today
SFTP Operational
90 days ago
99.99 % uptime
Today
WebDAV Operational
90 days ago
99.99 % uptime
Today
Background Jobs, including Sync and Webhooks Operational
90 days ago
99.99 % uptime
Today
Remote Server Integrations (Sync and Mount) Operational
90 days ago
99.99 % uptime
Today
Files Tools ? Operational
90 days ago
100.0 % uptime
Today
USA Region ? Operational
90 days ago
100.0 % uptime
Today
Canada Region Operational
90 days ago
100.0 % uptime
Today
Australia Region Operational
90 days ago
100.0 % uptime
Today
EU (Germany) Region Operational
90 days ago
100.0 % uptime
Today
UK Region Operational
90 days ago
100.0 % uptime
Today
Japan Region Operational
90 days ago
100.0 % uptime
Today
Singapore Region Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 24, 2024

No incidents reported today.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Some Larger Automations and Bulk File Actions Failed to Fully Complete
Resolved - We have identified a coding error that caused Automations and manual bulk file move/copy/delete jobs to fail to fully complete in certain situations. This coding error was caused by a race condition in the code that manages our orchestration layer for parallelized file operations. The race condition was in our production environment from 2:22 PM PST on April 13 through 2:18 PM PST on April 16, when we deployed a fix. This issue was more pronounced in larger jobs. The logging output from the jobs is correct.

We understand how important it is for your automated jobs to run on time and complete as expected, and we are absolutely committed to ensuring reliability on our platform. We sincerely apologize for any impact that this error had on your operations.

We have the capability to re-submit the affected Automation Runs and File Migrations for processing again. We elected not to do this by default because of the potential for unexpected outcomes, but we are happy to manually re-submit your jobs if you would like us to.

Please get in touch with our support team, and we can perform this task for you, as well as answer any other questions you may have.
Apr 16, 14:30 PDT
Apr 15, 2024

No incidents reported.

Apr 14, 2024
RESOLVED - FTP Authentication Issues for Customers with "SSL/TLS Required" Sitewide, but with Individual Users Overriding that Setting
Resolved - From 9:17am through 9:19pm EST, users on sites with the "SSL/TLS Required" setting set on a sitewide level, but overridden on a per-user basis were unable to log in via insecure FTP (i.e. FTP without SSL/TLS).

This was due to a configuration error in a security update that was rolled out on Sunday morning EST.
Apr 14, 18:15 PDT
Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

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