All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Services / API Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
FTP/FTPS Operational
90 days ago
99.95 % uptime
Today
SFTP Operational
90 days ago
99.98 % uptime
Today
WebDAV Operational
90 days ago
99.98 % uptime
Today
Background Jobs, including Sync and Webhooks Operational
90 days ago
100.0 % uptime
Today
Remote Server Integrations (Sync and Mount) Operational
90 days ago
100.0 % uptime
Today
Files Tools ? Operational
90 days ago
100.0 % uptime
Today
USA Region ? Operational
90 days ago
100.0 % uptime
Today
Canada Region Operational
90 days ago
100.0 % uptime
Today
Australia Region Operational
90 days ago
100.0 % uptime
Today
EU (Germany) Region Operational
90 days ago
100.0 % uptime
Today
UK Region Operational
90 days ago
100.0 % uptime
Today
Japan Region Operational
90 days ago
100.0 % uptime
Today
Singapore Region Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
FTP Degraded – All Regions
Resolved - We have resolved elevated error rates on the FTP service on Files.com in all regions. This incident did not impact other network services such as API, SFTP, WebDAV, AS2, and others.

This incident occurred between the times of 8:49am PST and 10:30am PST.

We are compiling a Root Cause Analysis for this incident, which we will post here.
Nov 19, 08:49 PST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
FTP: Elevated error rates in USA region only
Resolved - We have resolved elevated error rates on the FTP service on Files.com in our primary USA region. This incident did not impact other network services such as API, SFTP, WebDAV, AS2, and others.

This incident occurred between the times of 7:25am PST and 8:12am PST.

If you previously moved any workloads to another region in response to this incident, you are cleared to move those regional workloads back to the USA region.

We are compiling a Root Cause Analysis for this incident, which we will post here.
Nov 13, 08:32 PST
Investigating - FTP only: We are investigating elevated error rates on the FTP service on Files.com in our primary USA region.

This incident does not impact other network services such as API, SFTP, WebDAV, AS2, and others.

This incident does not impact FTP in any other regions.

If you are affected by this incident and have an urgent need to access Files.com, we recommend using SFTP in lieu of FTP. If you must connect via FTP, you should be able to immediately connect (and access your existing files and account) using the hostname of our Canada region, which is app-ca-central-1.files.com.
Nov 13, 07:54 PST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Web interface only: Reports of elevated errors
Resolved - Files.com has resolved an incident that caused elevated errors on the web interface.

No other services were impacted by this incident.

Certain pages in the web interface failed to load between 11:37am and 1:24pm Pacific time.

We are still investigating this incident and compiling a Root Cause Analysis, which we will post here.
Nov 6, 11:30 PST
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